ok, i will get in contact with the buffalo guys. thats something that needs to be fixed...pretty bad performance of buffalo.
Thanks for this mindbender and I hope you are able to have more luck than myself and the other people in the same situation at getting a reply (and if you do please let us know what they say
). All I would want to know is that something is actually happening at the other end of this order and if there was going to be an exceptionally long delay then just to be notified. As it stands for all I know the money could have just been taken as part of an automated system and the order is sat on some system that nobody uses anymore. As mentioned I tried 2 buffalo contact addresses and not had a single reply from either. I even tried my local (uk) buffalo contact address last week...and guess what, no reply from them either ><. Somebody somewhere in Buffalo must have responsibility for this, and a couple of minutes to just reply to an inquiry or mail customers informing there may be a delay surely isn't too much to ask (specially as there is no automated way to cancel orders if you felt you wanted to) ?
As for me, I am being patient
and still hoping it just turns up and imagine I will be for a good few weeks yet, it would just be nice to feel that you had placed an order for a product that you knew was going to turn up and roughly when, instead of feeling like you are playing a game of roulette and just hoping you win one...
It might be prudent of them to change the ships in 1 to 2 weeks thing on their webpage if the normal time is 6 weeks though. It's just a shame that some people are probably being put off buying what in the end is a nice product because of numerous posts about lack of contact and long and seemingly unpredictable delivery delays (both here and on the old kurobox forum). A couple of minutes to write a reply would stop a lot of the negative posts relating to this on the forums and probably increase kurobox orders and therefore users which would be a good thing for everyone...