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 Post subject: Help!! About to give up!
PostPosted: Thu Oct 24, 2013 5:09 pm 
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Total Newbie

Joined: Thu Oct 24, 2013 4:27 pm
Posts: 2
Ok, newbie here needing some help. I have lost connection to my TeraStation and have scoured these forums and others for about a week. It is stuck in EM Mode.

Model: HD-H1.0TGL/R5

All lights are green but it will not connect. I can see the IP address from my router but cannot connect to it or the admin from my web browser. I tried connecting it directly to my PC and I have the same issue. I downloaded the updater and it finds the device but everytime it is transfering the firmware I hear a click from one of the drives and it stops and give me a failed to transfer firmware error.

I know there is a debug mode but once I get in there what order should I try updating?

Given the click of one of the drives would it be safe to assume that a drive is corrupt even though the light is green? Should I try to connect each drive to my PC one at a time? If so, would I need to use the UFC Explorer for my Windows PC to recognize it? If I replace the drive will I be able to flash the firmware that way?

Any advice is much appreciated!


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PostPosted: Sat Oct 26, 2013 6:24 am 
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Moderator

Joined: Fri Jun 29, 2007 10:39 am
Posts: 2604
Assuming that you used a RAID-5, I don't think it will be helpful
to connect one drive to a PC. You will need to connect ALL drives
at the same time to recover anything.
A TS in EM mode is not a good sign.
Are you trying to use the updater with the EXACT SAME firmware
version already running on the box? If not, try this first.

_________________
Please do not use private mail (PN/M) to ask questions. Use the proper forum instead. (me)

If there is no verified backup of a dataset, the dataset, by definition, is unimportant. (c't 2012)

RAID (no matter which level) never ever substitutes a backup. (me)


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PostPosted: Sat Oct 26, 2013 5:38 pm 
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Total Newbie

Joined: Thu Oct 24, 2013 4:27 pm
Posts: 2
kenatonline wrote:
Assuming that you used a RAID-5, I don't think it will be helpful
to connect one drive to a PC. You will need to connect ALL drives
at the same time to recover anything.


So there is really no point in trying to figure out which drive is bad and replacing? I do remember when I set it up (like 5+ years ago) that it was set up to where if one drive failed all I had to do was swap it out for a new one, thus I was not able to use the full TB of space. Not sure if that helps any.

kenatonline wrote:
A TS in EM mode is not a good sign.
Are you trying to use the updater with the EXACT SAME firmware
version already running on the box? If not, try this first.


Well the latest firmware for this device was from 2007 and I am pretty sure I have updated it since then, so I am assuming it is the same firmware.

Your suggestion at this point is to connect all drives and use the UFS Explorer to attempt to recover any data?

Thank you!


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PostPosted: Sat Oct 26, 2013 7:30 pm 
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Moderator

Joined: Fri Jun 29, 2007 10:39 am
Posts: 2604
Your problem is, that the box is in EM mode.
Changing a failed drive seems not to work in EM mode,
but in regular mode only.
If you really need any data from the disks, I can't think
of anything else but connecting all drives together to
a single PC.

_________________
Please do not use private mail (PN/M) to ask questions. Use the proper forum instead. (me)

If there is no verified backup of a dataset, the dataset, by definition, is unimportant. (c't 2012)

RAID (no matter which level) never ever substitutes a backup. (me)


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