forum newbie here in dire need of help. TS Live 2TB, purchased six months ago, developed a nasty problem last night and so far I've been unable to locate any advice on how to fix it.
The box contains my entire music library, collected and encoded during the past ten years. No, I don't have any backups. Yes, I'm aware that was incredibly stupid of me; no need to tell me again. Anyhoo, here's how it went down.
I had been streaming audio off the box for several hours and happened to take a look at it while walking past the server cabinet. The display read
Odd, since the box was still streaming audio while this message was shown.
This particular Live has acted up in the past: one HDD developed errors and had to be replaced (RAID5, luckily); it's disappeared from LAN a few times, needing a reboot; one disappearance from LAN was only fixed by forcing a firmware upgrade; once it went into EM mode on its own; and for the past month NasNavi claimed it was 'Unformatted'. This box has had more problems than all of my other NAS boxes put together, which leads me to believe this one's a lemon.
I decided to reboot the box, which turned out to be a very stupid move. Reboot hangs with display showing that same "Now booting" message, drive leds blink in unison every now and then, but nothing else happens. It won't show up on LAN, and Buffalo's own apps are unable to access it.
I tried to shut it down again, but it wouldn't do that. Pressing the on/off button produced a beep, but the box wouldn't shut down. Tried it a few times; apart from the beep nothing else happened. Eventually I held the on/off button down long enough to force a shutdown.
Opened the drive bay door, held down the INIT button and powered the box up. Everything looked fine at first, but then it gets stuck with "System EM Mode Booting...." message on screen. I noticed that drive 4 LED blinked a few times, then drive 1 LED blinked a few times, and after a short pause all drive LEDs started blinking, again rather slowly. And again, the box can't be accessed over LAN by any means.
Since Live won't boot up fully, I can't do a forced firmware upgrade. I've read posts about taking the HDDs out and connecting them to a Linux box, but I don't have one and my *nix skills are approaching zero.
As the data on this box is important to me, I'm offering a cash (PayPal, to be more exact) reward for help leading to recovery of data.
Thanks for your time.