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 Post subject: EM Mode in TS v1
PostPosted: Sat Mar 29, 2014 10:31 pm 
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Total Newbie

Joined: Sat Mar 29, 2014 10:12 pm
Posts: 4
I've been working for two days with Buffalo Tech support to figure out what happened with my TeraStation Pro. One symptom that is not addressed in any forum responses I've read is that my LED is lit a nice yellow but is blank. The Link/Act light is lit as is power, but nothing else.

I "see" the station from my PC and it has the name TS-TGL-EM, as suggested, but I can't do much else. I bought the UFS Explorer Raid receovery license, but it doesn't "find" my TS Pro.

Any educated guesses???

perplexed.


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 Post subject: Re: EM Mode in TS v1
PostPosted: Sun Mar 30, 2014 3:57 pm 
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Joined: Fri Jun 29, 2007 10:39 am
Posts: 2604
It is in EM mode and you should be able to apply a
firmware now.
Best case would be, to use the EXACT SAME version
you already have on the box. Use Debug mode of the
TSUpdater and set VersionCheck to "0" (zero).
Should recover the box, if it is the "usual" failure of the
Buffalo boxes (self corrupted firmware).
Btw. UFSExplorer is NOT working via network. You need
to attach ALL disks to a different PC and then start the
application there.

_________________
Please do not use private mail (PN/M) to ask questions. Use the proper forum instead. (me)

If there is no verified backup of a dataset, the dataset, by definition, is unimportant. (c't 2012)

RAID (no matter which level) never ever substitutes a backup. (me)


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 Post subject: Re: EM Mode in TS v1
PostPosted: Sun Mar 30, 2014 4:06 pm 
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Total Newbie

Joined: Sat Mar 29, 2014 10:12 pm
Posts: 4
Thanks,

I will have trouble with the separate issue of the Explorer software - no alt place for the disks.

I will try the debugging step - I just downloaded it and tried to run.

Thanks


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 Post subject: Re: EM Mode in TS v1
PostPosted: Mon Mar 31, 2014 2:31 am 
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Total Newbie

Joined: Sat Mar 29, 2014 10:12 pm
Posts: 4
I checked the updater and the version check was at 0 with debug=1

The updater ran with me using my LAN [not directly connected to the NAS] and firewalls off.

I was able to access the NAS and during the transfer and script write cycle, I encountered an error
"The script occurs error: 0xFFFFFFFF
Script : md0_format". I clicked OK and it began to transfer firmware and write script for several minutes. after it seemed to complete [all bars on the window were filled], a window with an "!" in a yellow triangle appeared with the comment: " TeraStation cannot respond for 200 seconds. Try again?" I clicked yes for two cycles of this, then clicked no.

The window appeared with " TeraStation cannot respond. Firmware update cancelled"

I noticed that both my firewalls had come back on, without any action on my part. I confirmed they were off before starting the update.

Does this signal anything specific?

Thanks


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 Post subject: Re: EM Mode in TS v1
PostPosted: Mon Mar 31, 2014 8:35 am 
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Moderator

Joined: Fri Jun 29, 2007 10:39 am
Posts: 2604
Never saw this myself.
What happens, if you restart the TS? Still "EM" in its name?
If yes, reapply the firmware update.
If it fails again, get your hands on a PC with enough free
HD slots and recover your data.

_________________
Please do not use private mail (PN/M) to ask questions. Use the proper forum instead. (me)

If there is no verified backup of a dataset, the dataset, by definition, is unimportant. (c't 2012)

RAID (no matter which level) never ever substitutes a backup. (me)


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 Post subject: Re: EM Mode in TS v1
PostPosted: Mon Mar 31, 2014 2:31 pm 
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Total Newbie

Joined: Sat Mar 29, 2014 10:12 pm
Posts: 4
Thanks, That was going to be my next move.

One of the more puzzling things is that the LED window on the NAS itself remains lit and blank...

THX


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